The following Terms and Conditions apply to any orders that are placed with Willows-Crafts.
Terms of payment and Pricing
Willows-Crafts requires pre-payment for goods ordered (unless the customer has an approved credit account). Payment can be made via:

      • Cheque (payable to P J Norman)
      • Bank Transfer (we’ll e-mail you details)
      • Credit/Debit card (please ring and leave card details with our accounts dept) Note: We closely follow and abide by the PCI compliance rules and regulations to ensure your information is safe when doing business with us.

Customers with an approved credit account have 30 days to pay from the date the invoice is issued, unless otherwise stated on the invoice or agreed by Willows-Crafts in writing. All quotations are valid for 30 days, within the year quoted, although Willows-Crafts reserves the right to change prices after a quotation, subject to variation of market factors and wholesale garment/material prices.

“From Price” Indication on Website
This from price indicates the cost of the garment, either printed (single color) or embroidered with a simple Left Chest size logo (subject to us seeing an image of this). The from price includes VAT and is based on an order of 100+


Once we receive payment from the customer, we will not accept any cancellations of order.

For customers with an approved credit account once an order has been officially placed cancellations will not be accepted.

Returns & Refunds
Refunds will not be accepted in any case where the product is defective through the fault of the buyer. As the products we are supplying are customized, we cannot accept any returns on printed or embroidered clothing unless it is a fault on behalf of Willows-Crafts.

Garment Specification
Although we try to ensure items are of the highest quality, there are occasionally cases in which we have a variation in color shades between garments of the same brand. We will not accept any claim as a result of this. Willows-Crafts does not accept responsibility for garments not fitting customers correctly, if there is any doubt about sizing or fit, samples can be obtained.

Samples of garments will be charged at a price agreed by Willows-Crafts. We will also charge delivery. The cost of samples (excluding delivery) will be refunded on their return to our address in the same condition they are sent. It’s at our discretion to refuse a refund if we deem the products to be in a poor condition/ unsaleable.

Origination of Design Charges
We do not return any embroidery files to the buyer, unless they have specifically paid a fee for the origination of the design and have requested a copy to be returned to them. Printing origination costs are solely for the purpose of setting up screens and printing film, and these will be kept for a period of time at our discretion.

Design Approval
Willows-Crafts will e-mail through visuals of scanned embroidered logos and/or print layout for approval prior to production. Once approved, production will proceed, and changes cannot be made after this point.

It is the responsibility of the persons ordering that any images provided to us for print/embroidery must have the permission from the owner of the copyright / design.

Bespoke Print/ Embroidery.
In the case that print/embroidery colors have not been specified on an order, we will print/ embroider colors that Willows-Crafts regard to be correct for the garment color. We accept no liability for refunds or replacements where print/ embroidery colors have not been specified.

Embroidering/ Printing onto customers own garments.
We accept no responsibility for causing the fault of customers garments through embroidery/ printing machine malfunction. Supplying your own garments is completely at your own risk and no refunds or replacements will be accepted under any circumstances.

Orders with Personalisation (ie, Individual Names, Nicknames, numbers etc…) must be double checked and then e-mailed to Willows-Crafts using the ‘Personalisation Form’. This is so that orders can be sorted more effectively, and also reduce the occurrence of mistakes or spelling errors. Any errors on the spreadsheet sent by the customer cannot be refunded or rectified after Printing/Embroidery.

Branded Garments
Some of our products have branding (i.e. name of manufacturer on the zips of Hoodies, buckles of Caps, or labels inside the garments). We do not accept returns on the basis that they are unsaleable as a product in this instance. It is your responsibility to see samples prior to placing an order.

Any shortages on delivery must be notified to Willows-Crafts by writing within 3 days of receiving the order. Damaged or opened boxes must be notified to Willows-Crafts and must either be refused or checked on delivery. Any delivery dates that are given when quoting are an approximation and should only be used as a guideline. When providing a delivery address, please ensure that there will be someone at the address to sign for the goods between 9 am – 6 pm. Specific delivery times cannot be requested (except ‘Before 10 am’ or ‘Before Noon’, which are subject to a surcharge), although if you supply a valid e-mail address (or Mobile number) at time of order, you will receive notification of
an hours’ window when the goods will be delivered